1. Do you have a showroom or experience center?
Yes. You can visit our flagship showroom in Mumbai to experience our craftsmanship, finishes, and scale in person.
Ritu’s Meraki Art
13 B, Laxmi Industrial Estate, New Link Road
Andheri West, Mumbai 400053.
2. What materials are used in your products?
All pieces are crafted from premium grade solid metals, primarily brass and fiber, finished using refined artisanal techniques that ensure surface depth, structural strength, and long lasting beauty.
3. Are your brass sculptures and décor pieces handmade?
Yes. Every item is designed with studio level precision and handcrafted by expert artisans in our Aligarh manufacturing facility, combining heritage craftsmanship with high finish standards.
4. Do you offer custom design services?
Yes. We work closely with architects, interior designers, and homeowners on bespoke furniture, installations, lighting, and décor from concept sketches through execution and installation.
5. Can I order custom dimensions or finishes?
Absolutely. Unique dimensions, patina preferences, and project specific finishes can be discussed with our design team to create pieces tailored to your space and vision.
You may reach us directly on WhatsApp or phone at 9967575682.
6. How do I care for brass products?
Most of our brass products are lacquer coated to help prevent tarnishing, reducing the need for frequent polishing or maintenance. For care, we recommend gentle dusting with a soft cloth and avoiding harsh chemicals or abrasive cleaners.
7. What is the delivery timeline?
Delivery timelines depend on the product category. Stocked items are typically dispatched within 2 to 7 business days. Custom orders follow a mutually agreed production schedule based on design scope and finishing requirements.
8. Do you ship internationally?
Yes. We ship across India and also offer international delivery. Please contact us for country specific shipping details, duties, and transit timelines.
9. What is your return and exchange policy?
We offer exchanges within 10 days if the product arrives damaged or does not meet expectations. Please review our Return Policy for complete details and eligibility criteria.
10. Are shipping and handling charges free?
Yes. Postage and handling are complimentary for all orders. Conveyance is free across India.
11. Do you provide GST invoices and business billing?
Yes. GST compliant invoices are available. You may request one during checkout or contact us after placing your order.
12. What warranty do your products have?
Due to the artisanal nature and handcrafted finishes, standard warranty is not applicable. However, every piece undergoes strict quality checks and we provide post delivery support when required.
13. How do I track my order?
Once your order is dispatched, tracking details will be shared via email and WhatsApp. For assistance, you may contact our customer care team.
14. Can I get installation support for large pieces?
Yes. For large furniture and installations, our team can assist or coordinate installation support based on project requirements.
15. How do I contact customer support?
You may reach us at
Phone: 9967575682
Email: contact@ritusmerakiart.com
